Terms of Service

1. Acceptance of these Terms

These Terms of Service (“Terms”) form a binding legal agreement between you (“you,” “your,” “Subscriber,” or “Firm”) and Thalax, Inc. (“Thalax,” “we,” “us,” or “our”) regarding your access to and use of the Thalax platform, web applications, mobile applications, browser extensions, APIs, and all related services (collectively, the “Service”).

By accessing the Service, creating an account, completing a purchase, or clicking “I Agree” (or similar), you agree to be bound by these Terms, our Privacy Policy, and, where applicable, our Business Associate Agreement(collectively, the “Agreement”). If you do not agree, do not use the Service. If you are entering these Terms on behalf of a law firm, partnership, or other entity, you represent and warrant that you have authority to bind that entity.

2. The Service

Thalax provides an AI-powered case management, intake, communications, medical records management, deadline tracking, billing, litigation workflow, and analytics platform designed for personal injury law firms. The Service includes, without limitation: case intake and CRM; medical records and billing management; deadline and statute of limitations tracking; AI-assisted document parsing, demand letter generation, and case valuation; two-way SMS, secure messaging, video/audio calls, and call transcription; electronic signature and notarization; settlement calculators and lien negotiation tools; review management and marketing automation; trust accounting; and the attorney and client mobile applications (collectively, “Features”).

The Service is intended exclusively for use by licensed attorneys, their authorized firm personnel, and - through the client portal and mobile app - the clients of subscribing firms. The Service is not intended for consumer use or for use by individuals under 18.

3. Accounts & Access

You are solely responsible for: (a) maintaining the confidentiality of account credentials; (b) all activity under your account; (c) ensuring that authorized users comply with these Terms; and (d) promptly notifying us at [email protected] of any suspected unauthorized access.

We are not liable for any loss or damage arising from unauthorized access to your account resulting from your failure to safeguard credentials.

4. Pricing, Billing & Renewals

The Service is offered on a subscription basis, billed monthly via Stripe, exclusive of applicable taxes. Current pricing tiers are published at thalax.ai/#pricing and include: Founder ($150/firm/month, limited availability), Month-to-Month ($650/firm/month), and Premium ($1,497/firm/month). Certain add-on services (e.g., per-session notarization fees, additional phone numbers) may incur additional charges as disclosed at the time of use.

Subscriptions auto-renew monthly until cancelled. You authorize Thalax and Stripe to charge your payment method on file at the start of each billing period. Failed payments may result in immediate suspension of access. Price changes require at least 30 days’ advance written notice and take effect at the next billing period.

All fees are non-cancellable and, except as expressly set forth in Section 5, non-refundable.

5. Refunds & Cancellation

Cancellation. You may cancel your subscription at any time by emailing [email protected] or through your billing portal. Cancellation takes effect at the end of the current billing period. Upon cancellation: (a) no further charges will be assessed; (b) access continues through the end of the paid period; (c) after the paid period, your Case Data will be available in read-only mode for 90 days to permit export, after which it will be permanently deleted; and (d) we do not issue refunds or credits for unused portions of a billing period.

Chargebacks. If you initiate a chargeback or payment dispute with your card issuer instead of contacting us at [email protected], we reserve the right to immediately suspend your account, terminate your access to the Service, and pursue all available legal remedies to recover the disputed amount plus associated chargeback fees, administrative costs, and reasonable attorneys’ fees. Initiating a chargeback does not relieve you of your payment obligations under these Terms.

6. Customer Data & Ownership

“Customer Data” means all data, content, files, communications, medical records, case information, and other information you upload, enter, or authorize us to receive through the Service or connected integrations.

Ownership. As between you and Thalax, you retain all rights, title, and interest in and to your Customer Data. Nothing in these Terms transfers ownership of Customer Data to Thalax.

Authorization. You represent and warrant that: (a) you have all necessary rights, consents, and authorizations to provide Customer Data to us; (b) your provision of Customer Data does not violate any law, regulation, contractual obligation, fiduciary duty, or third-party right; and (c) you have obtained all required consents from Firm Clients for the collection, processing, and storage of their data through the Service.

Retention & deletion. We retain Customer Data per our Privacy Policy. You may request export or deletion at any time via [email protected]. Deletion requests are honored within 30 days, subject to legal retention requirements.

7. Data License & Aggregation

You grant Thalax a worldwide, non-exclusive, royalty-free license to access, store, process, transmit, analyze, and display Customer Data solely to: (a) provide and deliver the Service; (b) generate your Deliverables; and (c) fulfill our obligations under these Terms.

Aggregated & de-identified data. You grant Thalax a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable license to create, use, modify, distribute, and commercialize aggregated, de-identified data derived from Customer Data (e.g., anonymized settlement range benchmarks, case duration statistics, industry-level analytics). Such data will be processed so that it cannot reasonably identify any individual, case, firm, or client. Thalax owns all right, title, and interest in aggregated, de-identified data.

Feedback. If you provide feedback, suggestions, or improvement ideas, you grant Thalax a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

8. Intellectual Property

The Service, including all software, algorithms, AI models, scoring methodologies, user interfaces, designs, documentation, and branding, is and remains the exclusive property of Thalax and its licensors. These Terms grant you no ownership interest in the Service.

Subject to these Terms and payment of applicable fees, Thalax grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the subscription term solely for your firm’s internal case management purposes.

9. Acceptable Use

You agree not to:

• Reverse-engineer, decompile, disassemble, or attempt to extract source code from the Service.
• Scrape, crawl, or systematically harvest data from the Service.
• Use the Service to build a competing product or service, or to benchmark against Thalax for competitive purposes.
• Resell, sublicense, or make the Service available to any third party not authorized under these Terms.
• Upload malware, illegal content, or content you do not have rights to.
• Circumvent rate limits, authentication, security controls, or access restrictions.
• Use the Service in violation of any law, regulation, or rule of professional conduct.
• Transmit Protected Health Information through the Service without a fully executed BAA.
• Access or attempt to access another subscriber’s data.
• Use the Service to send unsolicited communications or spam.

10. AI & Automated Analysis

The Service uses artificial intelligence and machine learning (including the Anthropic Claude API and Deepgram) to generate outputs including document summaries, demand letter drafts, case valuations, medical record parsing, intake summaries, and call transcriptions (collectively, “AI Outputs”).

AI Outputs are probabilistic, may contain errors, omissions, or inaccuracies, and are provided for informational and drafting assistance purposes only. AI Outputs do not constitute legal advice, medical advice, or professional recommendations of any kind.

YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND APPROVING ALL AI OUTPUTS BEFORE USE IN ANY LEGAL PROCEEDING, CLIENT COMMUNICATION, COURT FILING, DEMAND LETTER, OR OTHER PROFESSIONAL CONTEXT. Thalax is not liable for any damages, malpractice claims, sanctions, adverse outcomes, or other consequences arising from reliance on AI Outputs without independent attorney review.

11. Disclaimers & No Legal Advice

THALAX IS A TECHNOLOGY COMPANY, NOT A LAW FIRM. The Service is a case management and productivity tool. It does not provide legal advice, create an attorney-client relationship between Thalax and any person, or replace the professional judgment of a licensed attorney.

Thalax does not guarantee any particular legal outcome, settlement amount, case valuation, or deadline compliance. Case valuations, settlement calculators, and benchmark data are directional estimates only.

Malpractice responsibility.Subscribing firms and their attorneys bear sole responsibility for the legal representation of their clients, compliance with rules of professional conduct, meeting deadlines, and all decisions made using or informed by the Service. Deadline alerts and statute of limitations tracking are aids - they do not substitute for the attorney’s independent obligation to calendar and monitor deadlines.

12. Warranty Disclaimers

THE SERVICE AND ALL AI OUTPUTS, DELIVERABLES, FEATURES, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THALAX DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OF TRADE, OR COURSE OF PERFORMANCE.

THALAX DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS; (B) AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE; (C) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (D) ANY STORED DATA WILL NOT BE LOST OR CORRUPTED; OR (E) DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THALAX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR DATA; (C) COST OF PROCUREMENT OF SUBSTITUTE SERVICES; (D) MALPRACTICE CLAIMS, SANCTIONS, BAR COMPLAINTS, OR DISCIPLINARY PROCEEDINGS AGAINST SUBSCRIBER OR ITS ATTORNEYS; (E) DAMAGES ARISING FROM MISSED DEADLINES, STATUTE OF LIMITATIONS EXPIRATIONS, OR CALENDAR FAILURES; OR (F) DAMAGES ARISING FROM RELIANCE ON AI OUTPUTS - HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF THALAX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THALAX’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY, WILL NOT EXCEED THE LESSER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO THALAX IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) SEVEN THOUSAND EIGHT HUNDRED DOLLARS ($7,800 USD). THE FOREGOING LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

14. Indemnification

You will defend, indemnify, and hold harmless Thalax and its affiliates, officers, directors, employees, agents, successors, and assigns from and against any and all third-party claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

• Your Customer Data or any content you submit through the Service.
• Your use of the Service in violation of these Terms.
• Your violation of any law, regulation, rule of professional conduct, or third-party right.
• Any malpractice claim, disciplinary action, or regulatory proceeding arising from your legal practice, including any claim related to your use of or reliance on AI Outputs.
• Your failure to obtain required consents (including HIPAA authorizations, call recording consents, or client data processing consents).
• Any dispute between you and your Firm Clients.

You will not settle any claim that imposes obligations on Thalax or admits fault on behalf of Thalax without our prior written consent.

15. HIPAA Compliance

If you are a Covered Entity or Business Associate under HIPAA, you must execute a BAA with Thalax before transmitting any PHI through the Service. Our standard BAA is available at /legal/baa.

Transmitting PHI through the Service without an executed BAA is a material breach of these Terms and may result in immediate termination of your account. Thalax disclaims all liability for PHI transmitted absent a BAA.

16. Attorney-Client Privilege

Use of the Service does not waive, diminish, or otherwise affect attorney-client privilege, work-product doctrine, or any other applicable legal privilege. Thalax processes privileged communications solely as a service provider. Firm Users are responsible for ensuring their use of the Service complies with applicable confidentiality rules.

17. Third-Party Services

The Service integrates with third-party services (including Stripe, Supabase, Anthropic, Twilio, Stream, Deepgram, Resend, BoldSign, Notarize, Inngest, and PostHog). Your use of those services is governed by their respective terms. Thalax is not responsible for the acts, omissions, outages, data practices, or policy changes of any third-party provider. Thalax makes no warranties regarding third-party services.

18. Term & Termination

These Terms remain in effect for as long as you use the Service. Either party may terminate with or without cause by providing written notice.

On termination:

• Your right to access the Service ceases immediately (or at the end of the paid period, if you cancel).
• Case Data is available in read-only mode for 90 days for export, then permanently deleted.
• Accrued payment obligations survive.
• No refund is due for any unused portion of a billing period (except within the 31-day Refund Window per Section 5).
• Sections 5, 6, 7, 8, 10, 11, 12, 13, 14, 16, 21, 22, 23, 24, and 25 survive termination.

Termination by Thalax for cause. We may terminate your account immediately and without prior notice if: (a) you materially breach these Terms (including transmitting PHI without a BAA); (b) you fail to cure a payment default within 10 days of notice; (c) you engage in conduct that creates legal, security, or operational risk to Thalax or other subscribers; or (d) you become subject to bankruptcy, insolvency, or similar proceedings. In such cases, no refund is due.

19. Suspension

We may suspend access immediately and without notice if we reasonably believe: (a) you have violated these Terms; (b) your use creates a security, legal, or operational risk; (c) payment is overdue; or (d) suspension is required by law or court order. We will restore access promptly once the issue is resolved.

20. Changes to the Service & these Terms

We may modify the Service at any time, including adding, removing, or changing Features. We may update these Terms by posting a revised version. Material changes will be communicated by email at least 14 days in advance. Continued use after the effective date constitutes acceptance. If you do not agree, you must cancel before the effective date.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, USA, without regard to conflict-of-laws principles. Subject to the arbitration provisions below, any lawsuit arising from these Terms must be brought in the state or federal courts located in Orange County, Florida, and you consent to the exclusive personal jurisdiction of those courts.

22. Arbitration & Class Action Waiver

BINDING ARBITRATION.Except for disputes relating to intellectual property rights or injunctive/equitable relief, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in English, seated in Orange County, Florida. The arbitrator’s decision will be final and enforceable in any court of competent jurisdiction. The arbitrator may award only individual relief and may not consolidate claims or arbitrate on a class-wide basis.

CLASS ACTION WAIVER.YOU AND THALAX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR PARTICIPANT IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. NO ARBITRATOR OR COURT MAY CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

Opt-out. You may opt out of arbitration by emailing [email protected] within 30 days of first accepting these Terms. The opt-out notice must include your firm name, account email, and a clear statement that you decline arbitration.

23. Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THALAX EACH IRREVOCABLY AND UNCONDITIONALLY WAIVE ALL RIGHTS TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER SOUNDING IN CONTRACT, TORT, OR OTHERWISE.

24. Limitations Period

ANY CAUSE OF ACTION OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. FAILURE TO BRING A CLAIM WITHIN THIS PERIOD CONSTITUTES A PERMANENT AND IRREVOCABLE WAIVER OF SUCH CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.

25. General Provisions

Entire agreement. These Terms, together with the Privacy Policy, BAA (where applicable), and any order documents, constitute the entire agreement and supersede all prior agreements.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force. The invalid provision will be modified to the minimum extent necessary to make it enforceable.

No waiver.Thalax’s failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign these Terms without our prior written consent. Thalax may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all assets.

Force majeure. Neither party is liable for failure to perform due to causes beyond reasonable control (internet outages, acts of God, war, pandemic, government action, third-party service failures).

Notices. Notices to Thalax must be sent to [email protected]. Notices to you will be sent to the email associated with your account.

Independent contractor. Thalax is an independent contractor. Nothing in these Terms creates an employment, agency, partnership, joint venture, or fiduciary relationship.

Export compliance. You may not use the Service in violation of U.S. export control laws or regulations.

26. Contact

Questions about these Terms: [email protected]

Support & refund requests: [email protected]

Thalax, Inc.
United States